Last updated: September 28, 2026
ReelNearby (“Reel Nearby,” “we,” “us,” or “our”) is operated by MenuCraft Studio LLC. This policy applies to services purchased from ReelNearby unless a proposal, invoice, checkout, or written service agreement states different terms.
1. First-month payment and vouchers
We no longer accept free sample video requests. Earlier requests did not create a paid subscription or authorize a charge. If you have an earlier request, contact hello@reelnearby.com about its status, withdrawal, or scheduling.
The standard total is $399 per month, per location, including applicable tax. Your first payment and any confirmed voucher credit are reviewed before payment. Service is paid in advance, and full payment must be confirmed before the photographer and filming date are finalized. Payment alone does not reserve a particular date. The first service cycle starts on the first actual shoot date; monthly Stripe billing follows the first payment date.
A full-price subscription does not generate welcome vouchers. If you already have eligible voucher codes, any two different unused codes may be used for a $199 first service month, or one may be used for a $299 first service month. An unused eligible code may be applied to a later service month through our team. Each voucher may be used once and has no cash value. A printed expiration date applies if present; a voucher without a printed expiration date does not expire. Voucher credits are applied to the agreed service fee before payment and cannot be refunded as cash.
2. Ongoing monthly service
You may stop renewal before the next charge by emailing hello@reelnearby.com. Automatic renewal requires your explicit agreement. Stopping renewal prevents future renewal charges; your paid current service continues to completion. Stopping renewal is separate from changing a booked shoot or requesting a refund for undelivered work. Applicable legal rights remain unaffected.
3. Filming changes and overtime
One free reschedule is available when requested at least 48 hours before the booked shoot, subject to photographer availability. A booked shoot cannot be canceled or rescheduled less than 48 hours beforehand. If severe weather affects filming, the restaurant and ReelNearby agree on a solution based on the circumstances.
The standard shoot lasts 120 minutes. If extra time is needed, the restaurant must agree before the shoot is extended. Overtime costs $25 per 30 minutes, with any partial 30-minute block rounded up. The restaurant pays this amount directly and in full to the photographer; ReelNearby adds no markup.
4. Custom and digital work
Because our services involve custom production, editing, publishing, and account management, fees for work already performed, approved, delivered, used, or published are generally non-refundable. If a project ends early, any amount due will be based on completed work and non-cancellable costs, subject to the written agreement and applicable law.
If no service has begun, the amount actually paid is refundable in full. A shoot not yet taking place does not by itself mean that no service has begun, because preparation may already be underway. Once service has started, our team reviews the refundable amount for undelivered work using the agreed stages, actual progress, and amount actually paid. Voucher credits have no cash value and are not refunded as cash.
5. Incorrect or duplicate charges
If you believe a charge is incorrect or duplicated, contact us promptly with the business name, payment date, amount, and a description of the issue. We will review the request and correct verified billing errors.
6. How to request a cancellation or refund
Email hello@reelnearby.com with your name, business name, the service or invoice involved, the reason for the request, and the best way to reach you. We may ask for additional information needed to locate and review the transaction.
7. Approved refunds
If a refund is approved, we will confirm the refund amount, payment method, and processing status with you. The time for the credit to appear may depend on the payment provider and your bank or card issuer. Contact hello@reelnearby.com for the status of an approved refund.
8. Contact
MenuCraft Studio LLC, operating as ReelNearby. For refund or cancellation questions, email hello@reelnearby.com, call +1 213-815-9471, or message us on WhatsApp. The administrative address is not available for customer visits or mail.
Also read our Terms of Service and Privacy Policy.